FAQ
This FAQ page collects typical inquiries covering products, orders, logistics, overseas warehouse and after-sales. Check relevant answers efficiently, or contact us directly for personalized support.
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Find definitive answers to frequently
asked questions about our services.
01
How soon can I get a reply to my inquiry?

We will reply to your inquiry within 48 working hours on business days.

01
What is your company scale and staffing structure?

We have nearly 100 staff, including professional engineers and QC inspectors.

02
What is your production capacity?

We operate over 20 automatic & semi-automatic production lines. With 20 years of industry experience, we maintain stable output and consistent quality.

03
Are you a factory or trading company?

We are an integrated manufacturer with in-house production capacity and self-owned export license.

01
Do you offer customized production?

We can develop and produce customized items based on your drawings or samples.

02
What applications are your products suitable for?

Widely used in home decoration, office buildings, hotels, resorts, shopping malls, supermarkets, studios and more.

03
What are your main products?

We focus on PVC decorative panels, including wall panels, ceiling panels, grille panels and matching trims.

01
How do you arrange shipment?

Our factory is 20km from Rugao Port and 200km from Shanghai Port. Sea freight is our primary shipping method for efficient delivery.

02
What payment methods do you accept?

Incoterms like FOB/CIF will be confirmed in quotations. Standard term: 30% deposit upfront, balance against B/L copy, mainly via T/T.

01
Which markets do you export to?

Our products are exported to over 30 countries and regions across Africa, Latin America, Europe and Asia.

Still Have Other Questions?
Feel Free To Contact Us
If you haven’t found the answers you need, or you require product quotations, customized solutions and overseas warehouse cooperation consultation, please get in touch with our sales team directly. We will provide one-on-one professional replies and tailored offers promptly.